1. Introduction
CBFD Tiles & Bathware (“we”, “us”, or “our”) is committed to protecting the privacy and security of personal information we collect from our website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website (https://cbfd.com.au/) and related services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information:
- When you make an inquiry, or contact our customer service, we may collect personal details such as your name, business name, email address, phone number, postal address, and other relevant contact information.
- Please note that although you may request product information or samples via our website, all order processing is conducted through our third-party service provider, Unleashed Software. We do not process orders directly on our site.
Newsletter Subscription:
- When you opt in to our newsletter, we collect your email address and, if provided, additional details such as your name and preferences. This information is used solely to send you product updates, promotions, and other relevant information about our products and services.
Usage Data and Cookies:
- Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site usage, and assist in our marketing efforts. This data may include your IP address, browser type, operating system, pages visited, and time spent on our site.
Other Information:
- We may collect non-personal information such as demographic data or analytics information to better understand our audience and improve our products and services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Responding to inquiries, providing customer service, and communicating updates about our products, promotions, and services.
- Analysing website usage and trends to improve our website, products, and marketing strategies.
- Ensuring compliance with legal, accounting, and regulatory requirements.
- Preventing and detecting fraud, security breaches, or other harmful activities.
Order Processing Note:
All order processing, including account management and order fulfilment, is handled exclusively through our third-party provider, Unleashed Software. We do not directly process orders through our website; any information provided for order purposes is transmitted securely to Unleashed Software for handling.
4. Disclosure of Your Information
We may share your personal information in the following circumstances:
- Service Providers: With third-party vendors who assist with IT services, order fulfilment (via Unleashed Software), marketing, and other business operations. These providers are contractually obligated to protect your data and use it only for the services we request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.
- Legal Obligations: When required by law or to protect our rights, property, or safety, or that of our users or others.
- Affiliates and Partners: We may share information with affiliated companies or trusted partners, but only to the extent necessary to support our business operations.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and collect analytical data. Cookies are small files stored on your device that help us:
- Recognise your browser on subsequent visits.
- Analyse site usage and performance.
- Tailor our marketing and communications to your interests.
You may manage or disable cookies through your browser settings, but please note that this may affect the functionality of our website.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or electronic storage is 100% secure; therefore, while we strive to protect your data, we cannot guarantee its absolute security.
7. Your Rights and Choices
Under Australian law, you have the right to:
- Access and correct any personal information we hold about you.
- Request that we delete or restrict the use of your personal information, subject to legal or contractual obligations.
- Withdraw consent to our processing of your personal information where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
8. Newsletter Subscription and Opt-In
- When you subscribe to our newsletter, we collect your email address and any additional information you choose to provide.
- This information is used exclusively to send you updates on our latest products, promotions, news, and events.
- You may opt out of receiving our newsletter at any time by clicking the unsubscribe link provided in every email or by contacting us directly.
- Your email address is not used for any purpose other than the dissemination of our newsletter and will not be shared with third parties, except as required to comply with legal obligations or with trusted service providers who assist in our email marketing (under strict confidentiality agreements).
9. Third-Party Links
Our website may contain links to third-party sites that are not operated by us. This Privacy Policy applies only to information collected by our site. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies when you visit them.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
CBFD Tiles & Bathware
Unit 2 / 42 Flood Street
Oran Park, NSW 2570, Australia
Phone: (02) 4647 7949
Email: sales@cbfd.com.au
